Stakeholder Engagement Standards
Gemtek prioritizes sustainability issues and values stakeholder feedback. By adhering to GRI Standards and the five key principles of the AA1000 Stakeholder Engagement Standards (SES), the company evaluates and ranks stakeholders to identify material sustainability topics. This process serves as the foundation for information disclosure in reports and facilitates effective communication with information users. In collaboration with department heads, eight key stakeholder groups have been identified: shareholders/investors, government agencies, employees, customers/distributors, banks, media, suppliers/contractors, and external rating agencies.
Stakeholder feedback is gathered through multiple communication channels and is used to guide future sustainability initiatives. A comprehensive report is also presented to the Board of Directors annually.
Stakeholder Engagement Standards
| Stakeholder | Meaning | Material Topics | Communication Channel | Frequency | Results |
|---|---|---|---|---|---|
| Shareholder/ Investor |
Shareholders are key supporters of the company. Thecompany should protect their rights, treat all shareholdersfairly, and ensure they have the right to be fully informedabout, participate in, and make decisions on significantcompany matters. | Economic PerformanceOccupational Health andSafetyBusiness IntegrityRisk ManagementCustomer Satisfaction |
|
Annually Immediately Monthly Quarterly Immediately Annually |
|
| Government Agencies | Adhering to regulations is fundamental to all businessoperations and activities. It is the company's responsibilityand obligation to ensure compliance with the law to avoidlegal violations or business shutdowns. | Greenhouse Gas EmissionCompliance with laws andregulationsEnergyCustomer Health and Safety |
|
Immediately Occassionally |
|
| Employee | Creating a diverse and inclusive workplace environment,establishing multiple communication channels,improving labor conditions and benefits, and fosteringgood labor-management relations enable employees towork with peace of mind, collectively striving towardsorganizational goals, and continuously growing to achievesustainable operation and development. | Occupational Health andSafetyEconomic PerformanceEmployment RelationshipProduct InformationSecurityCompliance with laws andregulations |
|
Quarterly Quarterly Quarterly Immediately Semi-annually Immediately Immediately |
|
| Customer/ Distributor |
Establish strong customer relationships and communicationchannels, increase customer satisfaction, reducecustomer churn, improve service quality, and enhance thecompany's image, allowing for sustainable operation anddevelopment. |
Customer Satisfaction Product InformationSecurity Risk Management Customer Privacy Business Integrity |
|
Occasionally Annually Immediately Occasionally |
|
| Bank |
Banks are the primary source of operating funds. Throughclose communication and interaction with banks, wesecure stable and competitive operating funds to ensuresustainable operations. |
Economic PerformanceCorporate GovernanceBusiness IntegrityRisk ManagementTask Force on Climate-RelatedFinancial Disclosures |
|
Immediately Monthly Quarterly Immediately AnnuallyAnnually |
|
| Media |
The company can effectively communicate its operationalstatus, performance, and future development strategiesto the public, thereby enhancing market transparency andincreasing investor confidence and awareness in thecompany. This approach helps gain support and trustfrom investors and consumers alike. |
Economic PerformanceCorporate GovernanceProduct InformationSecurityRisk ManagementCompliance with laws andregulations |
|
Immediately Annually |
|
|
Supplier/ Contractor |
Establish mechanisms to review sustainable operationpartners, improve supplier risk management and efficiency,develop long-term green energy partners, sustaincontinuous procurement policy objectives, and work withsuppliers to promote corporate social responsibility tojointly implement ESG. |
Economic Performance Business Integrity Risk ManagementCustomer SatisfactionCustomer Health andSafety |
|
Immediately Quarterly Occassionally |
|
|
External Rating Agencies |
Through external rating agency verification, businessescan demonstrate their commitment and practices byactively complying with regulations, prioritizingemployee safety and health, and maintaining goodcooperation with government agencies. |
Occupational Health andSafetyGreenhouse Gas EmissionCompliance with laws andregulationsCustomer Health andSafetyEnergy |
|
Immediately |
|
