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Stakeholder Communication

Gemtek Technology identifies its key stakeholders in accordance with the five core principles of the AA1000 Stakeholder Engagement Standard (SES) and with reference to the GRI Standards (2021 edition). The assessment evaluates both the actual and potential negative impacts and positive influences the company may have on its stakeholders, as well as the materiality of those impacts. In 2024, following internal discussions among senior management, 8 primary stakeholder groups were identified: shareholders/investors, government agencies, employees, customers/distributors, banks, media, suppliers/contractors, and external rating agencies. This list remains unchanged from the previous year.

 

Stakeholder feedback is gathered through multiple communication channels and is used to guide future sustainability initiatives. A comprehensive report is also presented to the Board of Directors annually.

Stakeholder Engagement and Communication Channels

Stakeholder Significance to the Company Material Topics Communication Channels Frequency of
Communication
Outcomes
Shareholders/
Investors
Shareholders are key supporters of the company. The company is committed to protecting their rights and treating all shareholders fairly. It ensures that shareholders are fully informed of, able to participate in, and make decisions on significant corporate matters.
  • Economic Performance
  • Occupational Health and Safety
  • Business Integrity
  • Risk Management
  • Customer Satisfaction
  • Annual General Shareholders’ Meeting
  • Market Observation Post System
  • Monthly Revenue Announcement
  • Quarterly Business Report
  • Company Website
  • Earnings Conference
Annually
Immediately
Monthly
Quarterly
Immediately
Annually
  • Held 1 Earnings Conference
  • Held 1 AGM
  • Issued 5 Press Releases
Government Agencies Adhering to regulations is fundamental to all business operations and activities. It is the company's responsibility and obligation to ensure compliance with the law to avoid legal violations or business shutdowns.
  • Greenhouse Gas Emissions
  • Compliance with laws and regulations
  • Energy
  • Customer Health and Safety
  • Official Document, E-mail, and Meetings
  • Health and Safety Training
Immediately
Occassionally
  • Participated in 6 government
    meetings
  • Responded to 20 questionnaires
    from the Taiwan Stock Exchange
  • Underwent 3 on-site inspections
    by the Ministry of Labor
Employees Creating a diverse and inclusive workplace environment, establishing multiple communication channels,  improving labor conditions and benefits, and fostering good labor-management relations enable employees to work with peace of mind, collectively striving towards organizational goals, and continuously growing to achieve sustainable operation and development.
  • Occupational Health and Safety
  • Economic Performance
  • Employment Relationship
  • Product Information
    Security
  • Compliance with laws and regulations
  • Labor-Management Meeting
  • Employee Benefits Committee
  • Occupational Safety and Health  Committee
  • Training and Development
    Platform
  • Performance Evaluation
  • E-platform/Company
    Announcment
  • Employee Grievance
    Mechanism
Quarterly
Quarterly
Quarterly
Immediately
Semi-annually
Immediately
Immediately
  • Held 4 Employee Benefits
    Committee meetings
  • Held 10 Labor-Management
    meetings
  • Received 4 feedback submissions via suggestion forms
  • Held 13 Occupational Safety and Health Committee meetings
Customers/
Distributors

Establish strong customer relationships and communication channels, increase customer satisfaction, reduce customer churn, improve service quality, and enhance the company's image, allowing for sustainable operation and development.

  • Customer Satisfaction
  • Product Information Security
  • Risk Management
  • Customer Privacy
  • Business Integrity
  • Sales Meeting
  • Customer Satisfaction Survey
  • Complaint Mechanism
  • Customer Survey or Audit
Occasionally
Annually
Immediately
Occasionally
  • Conducted 1 Customer Satisfaction Survey
  • Received 17 customer complaints, all of which were properly resolved
Banks

Banks are the primary source of operating funds. Through close communication and interaction with banks, we secure stable and competitive operating funds to ensure sustainable operations.

  • Economic Performance
  • Corporate Governance
  • Business Integrity
  • Risk Management
  • Task Force on Climate-Related Financial Disclosures
  • Market Observation Post System
  • Monthly Revenue Announcement
  • Quarterly Business Report
  • Company Website
  • Earnings Conference
  • Special Guests

Immediately
Monthly
Quarterly
Immediately
Annually

Annually

  • Held 1Earnings Conference
Media

The company can effectively communicate its operational status, performance, and future development strategies to the public, thereby enhancing market transparency and increasing investor confidence and awareness in the company. This approach helps gain support and trust from investors and consumers alike.

  • Economic Performance
  • Corporate Governance
  • Product Information Security
  • Risk Management
  • Compliance with laws and regulations
  • Company Website
  • Investor Conference
Immediately
Annually
  • Held 1 investor conference
  • Attended 4 investment forums by invitation
  • Participated in over 20 industry panel discussions
  • Issued 5 press releases

Suppliers/

Contractors

Establish mechanisms to review sustainable operation partners, improve supplier risk management and efficiency, develop long-term green energy partners, sustain continuous procurement policy objectives, and work with suppliers to promote corporate social responsibility to jointly implement ESG.

  • Economic Performance
  • Business Integrity
  • Risk Management
  • Customer Satisfaction
  • Customer Health and
    Safety
  • Supplier Platform
  • Supplier Review/Evaluation
  • Supplier Conference
Immediately
Quarterly
Occassionally
  • Completedquarterly evaluations for 305 supplies
  • Achieved a 91% completionrate for the Supplier Social Responsibility Assessment Form
  • Secured a 90%return rate for signed RBA (Responsible Business Alliance)Code of ConductCommitment Statement
  • Conducted on-site or online RBA audits for 20 suppliers

External Rating Agencies

Through external rating agency verification, businesses can demonstrate their commitment and practices by actively complying with regulations, prioritizing employee safety and health, and maintaining good cooperation with government agencies.

  • Occupational Health and Safety
  • Greenhouse Gas Emission
  • Compliance with laws and regulations
  • Customer Health and Safety
  • Energy
  • Company Website
Immediately
  • Achieved a score of B on both the 2024 CDP Climate
    Change and Water Security
    questionnaires
  • Obtained RBA Silver Recognition  for Gemtek Taiwan Headquarters, Gemtek Kunshan Facility, and Gemtek Vietnam
    Plant for 2023‒2024
  • Awarded Silver Recognition in the 2025 EcoVadis Sustainability Assessment

 

Stakeholder Survey

Gemtek values the sustainability issues and feedback that matter to its stakeholders. We sincerely invite you to take part in our Stakeholder Survey, as your insights will play a key role in shaping our future corporate sustainability efforts.

Gemtek Technology Co., Ltd.
Stakeholder Sustainability Awareness Questionnaire

 

Dear Sustainability Partner,
Gemtek Technology is committed to strengthening communication with stakeholders and values your input on sustainability issues. We sincerely invite you to participate in the Sustainability Awareness Questionnaire. Your insights will play a key role in our analysis of sustainability topics and help shape our future strategies and the information disclosed in our sustainability reports.

This questionnaire is intended exclusively for Gemtek Technology’s internal analysis of stakeholder concerns. Your responses will remain anonymous, and the information you provide will be used solely for this purpose, ensuring your privacy is fully protected. We sincerely appreciate your time and input in sharing your perspectives on these topics. Thank you!

 

Gemtek Technology Co., Ltd.
ESG Sustainable Development Center
Phone: +886-3-598-5535
E-mail: Gemtek_suggestion@gemteks.com

Gemtek Technology Co., Ltd.
Stakeholder Sustainability Awareness Questionnaire

 

Dear Sustainability Partner,
Gemtek Technology is committed to strengthening communication with stakeholders and values your input on sustainability issues. We sincerely invite you to participate in the Sustainability Awareness Questionnaire. Your insights will play a key role in our analysis of sustainability topics and help shape our future strategies and the information disclosed in our sustainability reports.

This questionnaire is intended exclusively for Gemtek Technology’s internal analysis of stakeholder concerns. Your responses will remain anonymous, and the information you provide will be used solely for this purpose, ensuring your privacy is fully protected. We sincerely appreciate your time and input in sharing your perspectives on these topics. Thank you!

 

Gemtek Technology Co., Ltd.
ESG Sustainable Development Center
Phone: +886-3-598-5535
E-mail: Gemtek_suggestion@gemteks.com